Frequently Asked Questions
We understand that unanticipated events happen in everyone’s life. To be effective and fair to all clients, we ask that you provide 24-hour advance-notice when cancelling or rescheduling an appointment. If you are unable to give us 24-hours advance-notice of cancellation or rescheduling, or are a no-show, you may be subject to a $50 cancellation fee and / or charged in full for your missed appointment. This amount must be paid prior to your next scheduled appointment.
Out of respect for your provider and other clients, please plan accordingly to be on time. If you arrive late, your session may be shortened to accommodate others’ on-time appointments. Your provider will determine if they can complete your treatment. Regardless of the length of the treatment you receive, you will be responsible for the cost of the full session.
For the safety of your children and to ensure a positive experience for you and other clients, please refrain from bringing children with you to your appointments.
In compliance with State Board of Health Rules and Regulations, pets, except for service animals, are not allowed on the premises.
In consideration of other clients, please silence your phones while in the spa and conduct your telephone conversations in the outer lobby.